Terms & Conditions


Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy and website disclaimer, govern zaffrongrocery.com.au’s relationship with you in relation to your use of this website.

By using this website, you signify your acceptance of these terms and conditions of use. For the purposes of these terms and conditions, “Us”, “Our” and “We” refers to zaffrongrocery.com.au and “You” and “Your” refers to you, the client, visitor, website user or person using our website.

Ordering from zaffrongrocery.com.au indicates your acceptance of the terms and conditions below.


We reserve the right to change, modify, add or remove portions of these terms at any time. Please check these terms regularly prior to using our website to ensure you are aware of any changes. We will endeavour to highlight any significant or substantive changes to you where possible. If you choose to use our website then we will regard that use as conclusive evidence of your agreement and acceptance that these terms govern your and zaffrongrocery.com.au’s rights and obligations to each other.


It is an essential pre-condition to you using our website that you agree and accept that zaffrongrocery.com.au is not legally responsible for any loss or damage you might suffer related to your use of the website, whether from errors or from omissions in our documents or information, any goods or services we may offer or from any other use of the website. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable.

It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific, personal requirements. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.


For the purposes of Schedule 2 of the Australian Consumer Law, in particular Sections 51 to 53, 64 and 64A of Part 3-2, Division 1, Subdivision A of the Competition and Consumer Act 2010 (Cth), zaffrongrocery.com.au’s liability for any breach of a term of this agreement is limited to: the supplying of the goods or services to you again; the replacement of the goods; or the payment of the cost of having the goods or services supplied to you again.

You must be over 18 years of age to use this website and to purchase any goods or services.


All prices and transactions on this website are in Australian Dollars ($AUD) and exclude Goods and Service Tax (GST) where applicable.


Our prices are subject to change.  All quoted prices are valid for a 72 hours from the date of that quotation.


To ensure the highest level of security, Zaffron Grocery uses Paypal to process your payments.  The PayPal site is highly secure. They use industry-leading technology (such as SSL) to keep your information safe. .

PayPal automatically encrypts your confidential information in transit from your computer to PayPal using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available). Before you even register or log in to the PayPal site, their server checks that you're using an approved browser - one that uses SSL 3.0 or higher. For more information about PayPal’s security measures, visit www.paypal.com.au.

Once your information reaches the PayPal site, it resides on a server that is heavily guarded both physically and electronically. PayPal servers sit behind an electronic firewall and are not directly connected to the internet, so your private information is available only to authorized computers.

Zaffron Grocery does not gain access to your Bank Account, Debit Card and/or Credit Card details in this process.


We use Fastway Couriers, Local Couriers, AustPost and our own delivery service to deliver your products.

We are an online business and we do not have pick up services.

We currently deliver to Sydney metropolitan, should you wish delivery of any products to anywhere within Australia, other than the Sydney metropolitan, please contact us at contact@zaffrongrocery.com.au before making a purchase.  

Shipping is a flat rate of $12.00 within Sydney Metropolitan up to 24kg.  Orders are processed and dispatched within 24-48 hours of being received.  We will endeavour to have your order delivered within 1 to 3 business days (Monday to Friday) except for public Holidays depending when your order is received.  However if you require your order to be delivered on Saturday, please contact us at conatct@zaffrongrocery.com.au, and if feasible, we will organise to have your order delivered.

Once your order has been placed and payment confirmation has been received from PayPal.  We will organise delivery to your nominated physical address.   Please contact us if you live in an area where it’s not easily accessible as we may not be able to deliver.  If the courier is unable to deliver your order due to incorrect address or building security access, you will need to pay the delivery fee /charges once the order has been returned back to us.  Please ensure your selected delivery address is correct before confirming payment.

You have the option to have your order delivered to your nominated home, work or another address. Please note we do not deliver to PO Boxes.  Upon receipt of your order you are to sign for the delivery.  If you are not home when the courier arrives, the courier will either  leave a calling card to arrange re-delivery or  organise a pick up from a nearest parcel connect agent.

To check the status of your order please send an email to contact@zaffrongrocery.com.au; please include your order number to enable us to assist you with your query.

Delivery rates are subject to change at any time without prior notification.


At Zaffron Grocery we endeavour to make your online shopping experience to be positive and exceptional. For this reason, we respectfully ask you to make your selection carefully as we do not offer exchanges or refunds for change of mind, individual tastes or incorrect products ordered.

If you have sent an incorrect product you must email us at contact@zaffrongrocery.com.au within 48 hours of delivery.  As long as the product is unopened, unused and it’s in original condition, we will organise for the correct product to be sent at no additional cost to you.

We will make every effort to ensure that your order is well packaged and arrives in good condition.  In the event of spoilage or damage, you must contact us within 24 hours of delivery at contact@zaffrongrocery.com.au .   Please provide a description and your reason for the return and Tracking number where applicable.  Upon receipt of your email we will provide you with a Reference Number (RN) and we will then assess the claim on a case-by-case basis.  We will ask you to provide proof of the damage (including photo evidence).  Refunds or replacements are made at the discretion of zaffrongrocery.com.au.

zaffrongrocery.com.au is not responsible for goods that are either damaged in transit or not received. Damaged or lost orders will be resolved with the respective frieght company.  Replacement of damaged or lost items is made at the discretion of zaffrongrocery.com.au.

All claims must be pre-authorised and issued with a confirmation Reference Number (RN). We will not accept product returns without the Reference Number (RN).  Products must be returned in original packaging and unopened.  Please do not write or stick anything on the product or its packaging. Failures to comply with the above requirements will void your exchange or refund.

Any refunds will be made to your debit/credit card (via PayPal) or PayPal account. 

Shipping is non-refundable except in rare cases where we may have made an error.


zaffrongrocery.com.au may from time to time provide on its website, links to other websites and information on those websites for your convenience. This does not necessarily imply sponsorship, endorsement, or approval or arrangement between zaffrongrocery.com.au and the owners of those websites. zaffrongrocery.com.au takes no responsibility for any of the content found on the linked websites.

zaffrongrocery.com.au’s website may contain information provided by third parties for which zaffrongrocery.com.au accepts no responsibility whatsoever for information or advice provided to you directly by third parties. We are making a ‘recommendation’ only and are not providing any advice nor do we take any responsibility for any advice received in this regard.


To the fullest extent permitted by law, zaffrongrocery.com.au absolutely disclaims all warranties, expressed or implied, including, but not limited to, implied warranties of merchantability and fitness for any particular purpose. zaffrongrocery.com.au gives no warranty that the documents, goods or services will be free of errors, or that defects will be corrected, or that our website or its server is free of viruses or any other harmful components.

Whilst we, at all times endeavour to have the most accurate, reliable and up-to-date information on our website, we do not warrant or make any representations regarding the use or the result of the use of any document, product, service, link or information in its website or as to their correctness, suitability, accuracy, reliability, or otherwise.

It is your sole responsibility and not the responsibility of zaffrongrocery.com.au to bear any entire costs of servicing, repairs, or correction. The applicable law in your state or territory may not permit these exclusions, particularly the exclusions of some implied warranties. Some of the above may not apply to you but you must ensure you are aware of any risk you may be taking by using this website or any products or services that may be offered through it. It is your responsibility to do so.


At zaffrongrocery.com.au, we are committed to protecting your privacy. We use the information we collect about you to maximize the services that we provide to you. zaffrongrocery.com.au respects the privacy and confidentiality of the information provided by you and adheres to the national privacy principles established pursuant to the Privacy Act 1988 (Commonwealth). Please read our separate Privacy Policy carefully.

You may change your details at any time by advising us in writing via email. All information we receive from our customers, is protected by our secure servers. zaffrongrocery.com.au’s secure server software encrypts all customer information in transit from your computer to ours using the latest industry standard Secure Sockets Layer protocol (SSL) with an encryption key length of 256 bits. 

Furthermore, all of the customer data zaffrongrocery.com.au collects is secured against unauthorised use or access.


This feature allows our website visitors to send an email to a friend, inviting them to visit our website. We will ask you to provide us with your friend’s name and email address. Upon submission, we will automatically send a one-time e-mail inviting your friend to visit the site.  Please note that once the email is sent, we do not keep this information and it will not be used for any other purposes.


Although we will monitor the available stock on regular basis however product availability is subject to change without notice. We cannot guarantee product availability and products; nonetheless, these items may not be available for immediate delivery. We reserve the right, without liability or prior notice, to revise, discontinue, or cease to make available any or all products or to cancel any order. In the event of an item is unavailable or is temporally out of stock, you will be offered to choose alternate product or the choice of a refund.


Zaffrongrocery.com.au aims to upload up-to-date images of all products. At times, the actual picture of the product may differ from the goods actually supplied to you.  For example some manufacturers may change the overall image of their packaging from time to time.


We will make every effort to ensure the colours of our products are displayed accurately; however some images may differ in colour depending upon the monitor you are using.


In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information, we shall reserve the right to refuse or cancel any orders placed for products listed at the incorrect price. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card or debit card account has been charged. 

If your account has already been charged for the purchase and your order is cancelled, we will immediately issue a credit to your credit card (via PayPal) or PayPal account in the amount of the incorrect price.


zaffrongrocery.com.au does not and will not sell or deal in personal or customer information. We may however use in a general sense without any reference to your name, your information to create marketing statistics, identify user demands and to assist it in meeting customer needs generally. In addition, we may use the information that you provide to improve its website and its services but not for any other use.


zaffrongrocery.com.au may be required, in certain circumstances, to disclose information in good faith and where zaffrongrocery.com.au is required to do so in the following circumstances: by law or by any court; to enforce the terms of any of our customer agreements; or to protect the rights, property or safety of zaffrongrocery.com.au, its customers or third parties.


If you are in the business of creating similar documents, goods or services for the purpose of providing them for a fee to users, whether they be business users or domestic users, then you are a competitor of zaffrongrocery.com.au. zaffrongrocery.com.au expressly excludes and does not permit you to use or access its website, to download any documents or information from its website or obtain any such documents or information through a third party. If you breach this term then zaffrongrocery.com.au will hold you fully responsible for any loss that it might sustain and further holds you accountable for all profits that you might make from such unpermitted and improper use. zaffrongrocery.com.au reserves the right to exclude and not permit any person from using its website or any of the documents and information contained on it.


This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance, trademarks and graphics. You are not permitted to reproduce the documents, information or materials on the website for the purposes of sale or the use by any third party. In particular you are not permitted to republish, upload, transmit electronically or otherwise or distribute any of the materials, documents or products that may be available for download from time to time on this website.

zaffrongrocery.com.au expressly reserves all copyright and trademark in its website and in all documents and information on its website and reserves the right to take action against you if you breach any of these terms.

Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following: you may print or download to a local hard disk extracts for your personal and non-commercial use only; and you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material.

You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.


These terms and conditions represent the whole agreement between you and zaffrongrocery.com.au concerning your use and access to zaffrongrocery.com.au’s website and your use and access to the documents and information on it. No other term is to be included in this agreement except where it is required to be included by any legislation of the Commonwealth or any State or Territory. All implied terms except those implied by statute and which cannot be expressly excluded are hereby expressly excluded.


Where any clause or term above would by any applicable statute be illegal, void, or unenforceable in any State or Territory then such a clause shall not apply in that State or Territory and shall be deemed never to have been included in these terms and conditions in that State or Territory. Such a clause if legal and enforceable in any other State or Territory shall continue to be fully enforceable and part of this agreement in those other States and Territories. The deemed exclusion of any term pursuant to this paragraph shall not affect or modify the full enforceability and construction of the other clauses of these terms and conditions.


The information contained in this website is for general information purposes only and is not meant to substitute professional dietary advice or treatment. If you have or suspect you may have allergies or medical issues which may be affected by certain foods, or, after taking any of our products, find you may have or be experiencing side effects, you should promptly contact your health care provider. Any statements regarding our products are to be used at your discretion and are not intended to diagnose, treat, cure or prevent any disease.

We recommend that you carefully read all the labels and ingredients on products before usage/consumption.  We strongly encourage our customers to seek independent information regarding any of our products prior to purchasing and consumption as we do not warrant the accuracy of the information contained in the product list.

We reserve the right to change, improve or delete any products without prior notification.


This agreement and this website are subject to the laws of NSW and Australia. If there is a dispute between you and zaffrongrocery.com.au that results in litigation then you must submit to the jurisdiction of the courts of NSW.