At Zaffron Grocery we endeavour to make your online shopping experience to be positive and exceptional. For this reason, we respectfully ask you to make your selection carefully as we do not offer exchanges or refunds for change of mind, individual tastes or incorrect products ordered.
If we have supplied an incorrect product, or may have exceeded its expiry date please notify us within 48 hours of delivery and as long as the product is unopened, unused and it’s in original condition we will arrange the correct product to be sent at no additional cost.
We will make every effort to ensure that your order is well packaged and arrives in good condition. In the event of spoilage or damage, please contact us within 48 hours of delivery. Your claim must be submitted in writing, please provide a description in the email on the reason for the return and what you require. Upon receipt of your email we will provide you with a Reference Number (RN) and we will then assess the claim on a case-by-case basis.
Overall, all claims must be pre-authorised and issued with a confirmation Reference Number (RN). We will not accept product returns without the Reference Number (RN). Products must be returned in original packaging and in a resalable condition, unopened. Please do not stick or write anything on the item or its packaging, failures to comply with the above requirements will void your exchange or refund.
Any refunds will be made to your credit card (via PayPal) or PayPal account. Shipping is non-refundable except in cases where we may have made an error.